Sign In to Spotlight Application

After you open the web-based Spotlight application, the app displays the Sign In screen. Sign in to the application securely by entering the user ID and password combination. If you are a first-time user, you should have already received an account activation email with your User ID and an activation link to set your password and activate your account to access the application.

User ID

The user ID is a mandatory field. Note that the web browser's auto-suggest is disabled for the field.

Password

The password is mandatory field. The field is case-sensitive and masked while typing, but you can view the password on clicking the eye icon. In case you enter an incorrect password, the app displays an appropriate message. Note that the web browser's auto-save for passwords is disabled to prevent auto-fill of passwords.

NOTE: If the credentials (user ID and password) are incorrect or expired, the application displays an appropriate message.

Remember Me

Click the Remember Me check box for the app to remember the user ID and display during subsequent logins. A user can disable Remember Me for own account to remove it from the list.

Sign In

Click Sign In. The app displays the dashboard screen.

The account will be locked in case of multiple incorrect password entries. The default invalid attempts is set at five attempts. The application will prompt a warning after four attempts. Your account will be locked after one more incorrect attempt. In case a user account is locked, the app displays an appropriate message and the customer has to raise a request to the CSR to unlock the account.

The user has to raise a request to unlock and re-activate the account. If locked, the status of this user changes to Suspended. Admin with right permissions can change the status by using Activate option in the users screen.

You can also retrieve your login credentials in case if you have forgotten your User ID or Password.